For many people, public relations remains a bit of a mystery. If pushed for an answer, most will say something about press releases and crisis management. While PR does involve both of these things, this barely touches the sides!
Do you want to increase your company’s credibility, grow awareness, and build its reputation? These are the vital foundations that all businesses are based on, and this is what an effective public relations strategy delivers.
In this guide to PR I provide a step-by-step walkthrough on how to do your own PR to grow your business in 2020, including:
So first off, before we start explaining how to do PR, what exactly is public relations? This question stumps a lot of people and often takes up whole chapters of overly technical explanations in PR for Beginners books.
I’ll start with the textbook definition of PR, from the Public Relations Society of America:
“Public relations is a strategic communication process that builds mutually beneficial relationships between organizations and their publics.”
Not very helpful, right? Well, that’s the textbook definition, but here’s a much better explanation of what PR actually is:
“If a young man tells his date how handsome, smart and successful he is – that’s advertising. If the young man tells his date she’s intelligent, looks lovely, and is a great conversationalist, he’s saying the right things to the right person and that’s marketing. If someone else tells the young woman how handsome, smart and successful her date is – that’s PR.”S. H. Simmons
So let’s unpack this a little. Public relations is the art of building all the positive attributes of a company into a narrative that supports the company’s goals. The media is then used to broadcast that narrative to their audiences. In PR talk, getting your business mentioned in the media, such as in an article, is termed as winning earned media.
The point in winning earned media is to create the factors required to help a company achieve its goals. A goal could be to increase sales or win new clients. A PR strategy can deliver this both directly and indirectly. Winning earned media can directly drive more traffic to a website, such as via click-throughs on backlinks. While more importantly, building credibility and increasing awareness through earned media will indirectly drive more business and improve conversion.
As the above shows, the media is the conduit through which a company delivers its public relations strategy. Therefore, building relationships with journalists, bloggers, and other media influencers is vital. How you build relationships, earn media and deliver a public relations strategy is explained in this guide to public relations.
Public Relations is as a means to an end, rather than an end in itself. Winning earned media and getting a company name in print is sometimes viewed as the sole objective of PR. But this is just the means through which the broader aims of a PR strategy can be delivered. So what are these aims?
Well, these depend on the individual goals of each business. Some common examples for startups and other businesses are to secure funding, increase sales, or win new clients. The goals of a PR strategy would then be to help create the factors required to achieve these aims. These often include the following:
As discussed above, PR’s primary objective is to help create the underlying factors required for a company to succeed. On the other hand, marketing’s primary objective is to increase revenue by directly driving more business to a company.
The methods of public relations and marketing are very similar, as both rely on the media to get their message out to their target audience. The key difference here is that with PR activity, you win earned media in editorially produced content at no direct cost.
For example, TechCrunch writes a review about your product. But with marketing, you directly pay for advertisements in media channels, which is termed as paid media. For example, newspaper ads, sponsored Tweets and Google Ads.
People sometimes ask “why not just put all your resources into marketing, as it has a direct and immediate impact?”
The answer is that a good PR strategy supports a company’s marketing efforts. Consumers need to have sufficient trust in a brand, before they’re willing to part with their cash. And earned media is the most effective way of building this trust. In which case, spending money on marketing before this trust has been built will limit a business’s ROI.
At the turn of a new decade, the PR landscape looks very different compared to just a few years ago. As such, many PR guides are already out of date.
Traditional media such as newspapers and magazines have continued their trend of ever-shrinking circulation numbers.
Meanwhile, the troubles faced by this industry stand in stark contrast to online media outlets and influencers, who now possess more power than ever. Add to this mix the one hundred million startups that recent estimates calculate are founded each year, all fighting to be heard.
In response to this, the PR industry, much like the marketing industry, has evolved rapidly over the last decade or so. Many within the industry now split PR activities between “traditional” and “digital”:
While traditional PR is still important to many companies, digital PR has arguably supplanted traditional PR in importance for many others. For example, many startups leverage the techniques of digital PR to efficiently build their digital footprint. Whereas traditional PR activities like crisis management and brand maintenance are less important services.
Digital PR also provides secondary benefits, including natural link building via backlinks in earned media, which makes it a great combined SEO and PR activity. Quality referral traffic is also generated via click-throughs. And of course, as with anything digital, progress such as online mentions, social shares, site visits and organic positions can be tracked and measured, on a click by click basis.
Wait, didn’t we already say crisis management is traditional PR and less relevant to the modern day?
Well, for the majority of the time yes. However, the world is now a difficult place to live in and businesses are suffering as a result. Global pandemics and environmental disasters can definitely occur, and these put untold pressures on a variety of industries.
What should businesses do in the face of a crisis?
Well, there are actually several courses of action you can take to make your business’ voice heard.
As well as addressing stakeholders with an effective press release, you can host live streams to keep connected with your target audience.
Furthermore, newsjacking can get you great media coverage in times of news saturation, if it’s done in good taste.
You can view Inbound PR as an extension of digital PR. It combines the content creation and media outreach of public relations, with the metrics and measurement of inbound marketing.
This approach to PR allows businesses to better quantify their ROI and optimize their strategy more effectively as they go.
For example, if you’re not getting the share of voice you set out to achieve, you can analyze weak spots with your data and tweak your strategy.
When considering a robust PR strategy, the importance of audio and video content can’t be denied.
If the 2010s sparked the rapid rise of online multimedia content popularity, the 2020s will be the era of its online domination. Statistical projections certainly suggest so, anyway:
Video content alone drives up to 157% increases in website traffic from Google SERPs (search engine results pages), and is 53 times more likely to rank on a page 1 Google SERP than its written counterpart.
What does this mean for businesses looking to integrate multimedia content onto their site? That embedded video and audio site content bolsters your SEO efforts.
Furthermore, producing owned multimedia content develops a business’ brand awareness, giving them exposure to new audiences on platforms like YouTube and Spotify.
So as the above explains, the main point of PR is to help companies and brands build factors such as trust, legitimacy and reputation. These are the foundations that all companies need, in order to grow and achieve their goals. And you build these factors by getting your narrative into earned media.
It’s also important to place earned media in context. A combined PR, marketing and coms strategy has four broadly defined media channels that can be leveraged. Earned media is one of these.
The best way of visualising this is by using the PESO model, which was created by Gini Dietrich, author of Spin Sucks
As the model shows, businesses have four media channels through which to reach their target audience:
Paid media is the domain of marketing, so doesn’t form part of a public relations strategy. But shared and owned media both play an important role in supporting a do it yourself PR strategy.
Content produced on owned media, as part of a content strategy, can be picked up by media outlets and become an earned media win. At the same time, owned media content also plays an important part in supporting the narrative you’re trying to build through earned media.
Shared media, meanwhile, can be used to amplify any earned media wins, such as retweeting and sharing any links to earned media. Shared media is also an important tool for building relationships with media influencers, the gatekeepers to earned media.
So all three of these channels need to work in tandem if you want to get good PR.
Many people believe this to mean only social media influencers, or influencer marketing (which is not PR at all). When it comes to public relations, this simply means anyone who’s an opinion former or trendsetter, or who can amplify your message to an audience.
To be an opinion former or trendsetter, you need a following and a platform, as well as respectability and authoritativeness. This was a pretty self contained list in the pre-digital media era, such as journalists, columnists, industry experts, and tv and radio producers. But in today’s fragmented media landscape, there are many different types of influencers.
Influencers are the gatekeepers to earned media. To snag an interview on a top business podcast, get a marketing guru to mention your company, or have your product featured in TechCrunch all relies on winning over influencers. Firstly you need to identify influencers relevant to you, your industry and your brand, then work hard over the longterm to build relationships with them.
Targeting the correct influencers is a vital part of a PR plan. Work through these steps to identify the influencers that are the most relevant to you and your PR strategy goals:
What are you trying to achieve with your PR Strategy?
Who do you need to reach to achieve those goals?
What media do they consume?
Who are the influencers operating within this media that are the most relevant to your brand and your message?
We mentioned above that there’s different types of influencers. But are some influencers better than others for helping you achieve your PR goals?
The answer’s yes.
Most people believe that the power of an influencer is defined by the number of followers he or she has on a particular social media channel. While this can be true some of the time, it’s not necessarily the case for companies with business growth objectives.
Let me give you an example. If Kim Kardashian tweets saying she used your piece of ed-tech software, your business’ going to get lots of attention. But this attention’s less likely to convert into customers.
However, a famous educational institute with less followers tweets about you, the subsequent engagement from their audience has a higher chance of being meaningful to your business.
Welcome to the world of micro-influencing.
Micro-influencers are typically individuals with tens of thousands rather than hundreds of thousands of followers. But their followers’ interests are better refined, meaning engagement on their social media channels is more valuable to particular industries.
In pursuit of some prized earned media, your business should consider whose influence is more valuable to its PR objectives.
In the old days, large companies could pretty much just send out a press release as and when they had something to announce. Journalists would then willingly write these up into articles, and hey presto, they would win earned media.
I’m afraid to say this approach to PR no longer cuts the mustard in 2020.
While press releases do still play an important role in a well balanced PR strategy, companies need to be far more imaginative. After all, the average startup only has a limited number of genuinely newsworthy announcements to turn into press releases each year.
How then do you win media coverage on a regular basis when you don’t have any big company announcements up your sleeve?
You need to develop a PR plan where you’re regularly approaching journalists and other media influencers with interesting ideas and pitches. These need to help further your narrative, tie in with your product and have wider relevance to your industry or something topical in the newscycle.
Effective media monitoring can really help to inform your pitches. The below infographic explains the thought process a little more clearly.
Once you’ve come up with a killer idea to win earned media, you then need to pitch it. Who your target audience is will dictate which journalists, reporters and other media influencers you pitch to.
Read our post on how to find journalists’ contact details and the best tools to use to do this.
When you have your list of journalists to contact, you then need to write the pitch. Here are some of the main types of PR pitches:
Your do it yourself PR efforts live or die on the strength of your pitch. Keep it short, concise and on point. Here’s an example pitch to a journalist, with the aim of securing an expert comment, interview or guest article discussing how tech is reshaping an industry:
SUBJECT: [NAME] – Story Pitch: Opportunities in Latin America’s banking sector abound for global tech firmsHi [NAME]
With over 45% of the population lacking a bank account in Latin America and VC firms showing a willingness to back new entrants to the market, the opportunities for tech and startup firms to compete in what is basically virgin territory seems very promising. The trends have already begun with fintech investment tripling in growth from 2015 to 2016 and more than doubling in growth from 2016 to 2017.
[YOUR NAME] is the co-founder and CEO of [COMPANY NAME], a global fintech company headquartered in Brazil that offers local payment solutions from Latin America for merchants. She is keen to offer her unique insights on this emerging sector and can speak as an expert on the following topics:
[YOUR NAME] would be more than happy to provide expert commentary for any future stories on this subject. She is also available for interviews, or could even pen an article on this topic which could provide your readership with great insight and actionable takeaways.
All the best,
The ROI of PR, just like any other business function, needs to be measured and tracked. A common misconception is that the effects of PR are intangible and can’t be quantified.
It’s true that in the pre-digital era measuring the impact of PR could be difficult. But in the digital age, that’s all changed. And while you can’t necessarily put a number on credibility, there are many other things you definitely can and should measure.
These are measurements of your earned media wins. As winning earned media is a means to an end, rather than an end in itself, these measure the outputs of this. This enables you to see if you’re on the right track with your media wins.
Key output metrics include:
Key performance indicators (KPIs) measure the impact of your PR activity against your PR goals. As your PR goals are dependent on your business goals, KPIs can vary from company-to-company.
Common KPIs include:
Regular media monitoring is essential in order to gather the data for this. Read our post on the best tools to use for media monitoring.
So these are the broad strokes of how to do PR. You know now what PR is and what it’s used for, how earned media is the channel through which a PR strategy is delivered, and how to pitch to the media, win media coverage and measure results.
And a final point to end on, which is also a very important one.
PR, like most business functions, is something that requires continual effort. Sending out a press release as and when you have something to announce is no longer an effective strategy in 2020.
You need to build relationships with the media and continually offer them interesting and original content. Over time, as your media wins start to increase and your brand becomes more established, you’ll start reaping the rewards that this brings.
Now you’ve read our guide to PR, download our PR for Growth Playbook 2019. This is a PR for beginners playbook, providing a step-by-step guide on how to do public relations.
Interested in finding out more about how we can design a PR strategy to support your business goals? Send us a note using the below form and our PR specialist will be in touch to arrange a chat.